Client Alert -
Avoiding the pitfalls when you are hiring mobility equipment
in
Tenerife
Unfortunately, as the recession has
started to bite, the mobility market in Tenerife has
attracted several cowboys and rip off merchants who
have little or no experience in the mobility market.
Holidaymakers have lost money to these people,
believing the claims made on their websites which
change their offers frequently. Some of these
cowboys even use our long established trading names
of Orange Badge and Blue Badge Tenerife.
For your own safety and security,
before booking any mobility equipment on any
website, ask yourself the following questions:-
Question
Does the
website give full
details of who you are
dealing with? Namely the
individual or company
concerned, their full
address, phone number,
fiscal details etc? Some
websites explain who
they are not rather than
explain who they are and
only give phone numbers
or e mail addresses, or
forms to fill in. Ever
thought why? Often the
entity nothing more
substantial than a
trading name.
Orange Badge Standards
Orange
Badge the holiday
mobility specialists website gives all
these details and has
done for the last 14
years.
You can
trust Orange Badge.
Question
Is the
“business” a proper
Spanish S.L. company
with a CIF Number? Or is
it just an individual
pretending to be a
substantial business? If
the business has a NIE
or NIF number it is a
trading individual like
Del Boy off “Only Fools
and Horses”. Any British
Ltd company should be
showing its VAT Number
if it is of any size or
substance and should
show its UK trading
names and addresses. Or
worse is it just a
British agency or
trading name with no
jurisdiction in Spain
whatsoever?
Orange Badge Standards
Orange
Badge is a proper SL
Company with CIF is
B38387221.
You can
trust Orange Badge.
Question
Have you
read and understood all
the small print, booking
conditions and
disclaimers on the
website? What are their
get out clauses? Many
websites are only
booking agencies who own
no scooters at all and
take your booking to
give to someone else.
Orange Badge Standards
Orange
Badge website is simple
and clear in its
conditions. We own,
operate and service all
our own equipment.
You can
trust Orange Badge.
Question
Does this
“business” have a proper
trading commercial
address here in Tenerife
or in the UK?
Some
operate illegally from
private rented
addresses, move premises
or some have no address
at all!
Orange Badge Standards
Orange
Badge has been in the
same premises for over
10 years.
You can
trust Orange Badge.
Question
Does the “business” have
a 922 fixed line number
rather than just a
mobile number? If there
is no fixed line, the
chances are that the
“business” can disappear
at the drop of a hat
with your money. This
has happened in the
past.
Orange Badge Standards
Orange
Badge has had the same
922 797355 phone and fax
number for over 10
years.
You can
trust Orange Badge.
Question
Is the
piece of paper offered
for you to sign a legal
commercial contract
registered in the
Spanish Registro
Mercantile? Indeed are
you given any paperwork
at all?
Orange Badge Standards
Orange
Badge offers all the
protection you need with
its registered, legally
binding contract. You
can trust Orange Badge.
Question
Is the
contract written in both
English and Spanish as
required by Spanish Law,
or is it a just scrap of
paper riddled with
spelling mistakes which
gives you the consumer
no protection or rights
at all?
Orange Badge Standards
Your
Orange Badge contract is
in both English and
Spanish to give you the
protection you need.
You can
trust Orange Badge.
Question
Does the
“business” offer meet
and greet for the
disabled at the airport,
alongside the major Tour
Operators like Thomson,
Thomas Cook etc? Or does
it get someone to do it
on their behalf?
Orange Badge Standards
Orange
Badge is the only
British run SL company
allowed to offer this
service at the airport.
You can
trust Orange Badge to
work with major Tour
Operators.
Question
Does the
“business” offer
transport with its own
Minibuses or does it
give “Free” Transfers
included in the price
using who knows what
type of transport?
Orange Badge Standards
Orange
Badge uses its sister
company which is the
only official British
run transport company in
Tenerife with all the
correct SP Transport
licences etc. You can
trust Orange Badge.
Question
Is the
equipment offered the
“business” equivalent to
the Orange Badge
product?
Orange Badge Standards
Orange
Badge offers a wide
range of scooters, with
both right or left hand
controls, solid tyres
(no punctures) differing
handlebar configurations
etc. All our manual
wheelchairs come
complete with
comfortable cushion and
are not cheap transport
chairs.
There are
many websites and known
con men operating in
Tenerife keen to rip you
off by making false
claims and promises,
offering the wrong
machines for silly
prices and no deposits.
When something goes
wrong (Your transport is
not SP registered, they
don’t turn up, the
equipment is not what
you ordered, you have an
accident/damage the
machine etc. etc.) you
have booked with these
cowboys at your own risk
and it may well be too
late to stop a holiday
being ruined. If you
damage a machine or do
anything wrong you will
pay heavily for it. They
will claim anything to
get your money.
Do you
always buy the cheapest
guaranteed price or do
you go for the safest
and best value for
money?
Why risk
using anyone else but
Orange Badge, the long
established company you
can trust.
