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Orange Badge
Guestbook
Welcome to the Orange Badge Guestbook
Please
help us to help you and others by putting your comments , good or
bad below. We ask you to comment on our services, and if appropriate
how we can improve them. If we provided a good service please say so
as you, our customers, are our best form of advertising. We are also
very interested in your comments regarding local facilities, access
to local Restaurants and Bars and their toilet facilities etc. As we
are unable to visit every bar and restaurant in the south (much as
we'd like to) we rely on you to supply us with as much info as
possible so others may share your
experiences to enable them also to have as much information on
facilities for the less abled as possible before they come to
Tenerife.
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Jean Budworth |
Home:
Orrell, Wigan, Lancashire |
Subject:
Hire of scooter and airport transfer |
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Clients Comment:
I just want to say how pleased my family was with the services and advice provided by Orange Badge on our recent stay in Los Cristianos. From the internet advice to the hire of the scooter everything was well co-ordinated. We were also extremely pleased that we had booked the airport transfer for our return journey. Well done! We will certainly be recommending Orange Badge to others and will use the services again if we return to Tenerife. |
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Orange Badge Reponse:
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Keith Hinton |
Home:
Warwick |
Subject:
Orange Badge Bus |
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Clients Comment:
Having arrived at the airport we were approached by several totes asking if we required any transferes, How Glad we were that we had booked with orange bus we were met at the luggage belt and the orange bus rep helped us with our luggage to the bus and Marcus our driver transported us to our hotel in a clean and new bus, on the way we were told of events that are happening on the island, During our stay we booked the bus and Marcus for a days tour Nothing was to much Trouble for Marcus and we will be booking again Regards Keith |
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Orange Badge Reponse:
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Christine Phillips |
Home:
Kent UK |
Subject:
Teerife |
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Clients Comment:
We've just returned from a holiday in Playa De Las Americas and were delighted with the service you provided. The Meet and Greet service was a great help as my husband and I both have mobility problems and the airport is our biggest hurdle,it made such a difference to be met at Passport Control and have assistance with our cases instead of the struggle we usually have. I wish your service was available at other airports.
I will certainly recommend you. |
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Orange Badge Reponse:
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Sarah |
Home:
Costa Adeje Gran |
Subject:
Electric Wheelchair hire |
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Clients Comment:
Thanks for providing an efficient and good value service allowing me to keep up with my young nephews during our last holiday.
I'm going on to recommend you to friends who also use wheelchairs.
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Orange Badge Reponse:
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abbey phipps |
Home:
hatfield hertfordshire |
Subject:
ronnie |
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Clients Comment:
i always use the ronnie weelchair powerered and av found it great every time the staff are always there to help me whenever i need them . jeremy is ace at speaking to the spainish taxi etc ...cant wait till 2008... |
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Orange Badge Reponse:
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Josephine O'Connor |
Home:
77 Iniscarn Road,Magherafelt, Co.Derry, N.Ireland |
Subject:
hire of 4 wheeled scooter |
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Clients Comment:
I have hired a mobility scooter from orange badge for my holiday in Tenerife this past 3 years.Their service is excellent as they deliver to my hotel and my scooter is my independence on holiday. |
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Orange Badge Reponse:
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Stevie Gray |
Home:
Edinburgh |
Subject:
Airport Pick up |
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Clients Comment:
For many years we used Lero in Tenerife for their aiport transfers as we were told there is no option. We have found that Orange Badge is able to meet us at passport control, help us with our luggage and generally help with an extra pair of hands. This service is fantastic. We would urge anyone coming to Tenrife who needs a bit of help with their bags to book with Orange Badge. It makes life so much simpler. Keep up the good work! |
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Orange Badge Reponse:
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Jerry Allsopp |
Home:
Luton |
Subject:
Meet and Greet Service. |
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Clients Comment:
I am just writing to say your meet and greet service at Tenerife airport is fantastic. Kim found us at passport control and helped locate our bags and took them off the belt for us. She then helped with our luggage and found the driver who had a ramped minibus and we walked into the minibus. Fantastic service! We'll be back. |
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Orange Badge Reponse:
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Avril Hutchinson |
Home:
Edinburgh |
Subject:
recent holiday in Los Christianos |
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Clients Comment:
I have just returned from my second holiday in Los Christianos, and once again I hired various pieces of equipment from Orange Badge. I would just like to thank you for the high level of care and friendliness offered by your company. Without your services I would not be able to holiday abroad. We were collected at the airport as promised and delivered safely to our apartment where most of the items had been delivered earlier that day. It is such a relief to know that when you get to your apartment everything is already there to make life easier. The next day Simon delivered my electric wheelchair and again offered every assistance where required. I shall certainly be contacting you again for my next holiday,and again I have passed on your details to a number of people we met while on holiday. Please pass on my thanks to all the staff.
Avril |
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Orange Badge Reponse:
Thank you Avril.
Anything any of our clients can do to spread the word is most welcome. We look forward to seeing you again soon. |
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Derek Lever |
Home:
England |
Subject:
Recent Holiday Support |
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Clients Comment:
I am writing on behalf of my wife, Audrey, and myself to thank you for the wonderful support your company gave us during our month-long holiday in Tenerife - from the time we arrived at the airport to the time we left on Friday last, we received nothing but first class treatment and suppport. Your people are efficient, caring, thoroughly professional, polite, punctual, courteous and great at empathising with those with difficulties. The original anxieties we had felt disappeared within minutes as we were welcomed and taken care of. Arrangements, even when amended by us, were always handled perfectly and communication was never a problem. All of this contributed greatly to the marvellous holiday we experienced. We would not hestitate to use your company again and would recommend it without reservation to anyone. The company motto, "Nice People," is accurate if rather understated!
Many, many thanks.
Allan and Audrey Lever
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Orange Badge Reponse:
We wish all our customers were like you! Thanks for your kind remarks and compliments. We look forward to your next visit |
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Sue King |
Home:
United Kingdom |
Subject:
Thank you |
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Clients Comment:
I writing to thank you all for yet again making our holiday very special.
This time the scooter was needed even more than last time as I had a fall
3 weeks before our holiday and am unable to use my crutch to walk, without
the scooter we would not of been able to have the holiday.
The holiday rep showed lots of interest in the fact that I was able to
hire the scooter. So I gave her one of your cards and the leaflet with
your trips that you do for the disabled and she said that she has lots of
folks who are unable to use the coaches that they use due to age or
conditions so she would let them know about you. She also said that she
would bring it up at their meetings to let the others know that you are
there.I hope this helps to keep your company running as we think that your company this the best thing since sliced bread. :)
Thanks once again
Sue King
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Orange Badge Reponse:
Thanks for all your help Sue, we need all the help we can get from our customers. Everyone could help a lot by advising their local travel agent and local clubs and societies of our existance. Many ABTA members have not heard of us despite being here for over 10 years!! |
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Avril Hutchinson |
Home:
Scotland |
Subject:
THANK YOU ORANGE BADGE |
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Clients Comment:
Dear Jeremy & Co.
I recently holidayed in los christianos and hired some equipment from yourselves. I would just like to say thank you very much for making my holiday (my first since becoming disabled) so much easier and enjoyable. Everything went very smoothly from the airport pick up to the delivery of my equipment and buggy. I shall certainly be in contact with you next time i visit (which I hope will be soon.)
We got chatting to a few disabled people at the airport and we told them about your service and how much easier it made things for me. They thought it sounded great and I gave them your website address so that they could look it up when they got home.
Once again many thanks.
Regards
Avril Hutchinson
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Orange Badge Reponse:
Thanks for your kind comments Avril. As you have found out we are by far the best equipment supplier on the island as we are proffessional and experienced. We look forward to helping you again |
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Janet Winter |
Home:
London |
Subject:
Electric Scooters |
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Clients Comment:
I would like to thank Bill, who delivered my scooter, for his help "getting me going". He was very friendly and very helpful - excellent service. I would also like to thank Jeremy, who took my charger away, for his help and friendliness. Thank you Orange Badge for giving me the freedom to make our stay in n Tenerife great. I have, while in Tenerife, recommended your sevices to others and wil contiue to do so now I am at home. Thank you! |
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Orange Badge Reponse:
Thanks for your comments Janet. As we are only a small company anything any of our clients can do to spread the word via clubs,associations, doctors, travel agents etc is most gratefully received. |
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margaret walker |
Home:
balsall common |
Subject:
electric scooters |
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Clients Comment:
I wish to say many thanks for the help you give me when I come to tenerife If it wasent for your scooters I would beable to get around the resort.I would recommend you to any body who is having a holiday in tenerife Many thanks once again I have just booked up my next holiday in three weeks time so hope to see you then Margaret Walker |
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Orange Badge Reponse:
Thanks for your comments Margaret. See you soon |
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Tommy Graham |
Home:
Paisley. |
Subject:
Helpful |
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Clients Comment:
I was very apprehensive about going on holiday(Andorra Apartments, Las Americas).
I needn't have been.
We were picked up at the airport (by Jose), who came looking for us and, on the return flight, he picked us up at the Apartments (bang on time) and organised the wheelchair to take me to Departure Lounge before he left.
Full marks to Jose and Orange Badge.
I will certainly use them again and would have no hesitation in recommending them. |
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Orange Badge Reponse:
Thank you Tommy |
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Peter Rawlinson |
Home:
Scotland |
Subject:
El Medano |
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Clients Comment:
I made a mistake trying to hire a scooter in Medano , not wheelchair friendly . Apartment I was in was also a problem . Orange Badge did their very best and were very helpful , full marks for trying and hope to hire in the future when local facilities get better , THANKS , Peter |
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Orange Badge Reponse:
Thanks for your comments. We do try very hard to help and we always advise clients to ask us BEFORE BOOKING if the area or accommodation is suitable. Having been here for over 11 years we know virtually every location. |
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Keith Hinton |
Home:
Warwick |
Subject:
Recent Holiday |
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Clients Comment:
I have been coming to Tenerife for many years and hired a scooter from Orange Badge for the first time. Their helpfulness, professionalism and courtesy was wonderful and they collected and delivered on time. I would have no hesitation in reccommending them. |
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Orange Badge Reponse:
Thank you Keith. I know you were particularly nervous about coming over as you have some difficulties with your balance. |
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Michael and Kate Wood |
Home:
United Kingdom |
Subject:
Hire of "Alfie" |
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Clients Comment:
Thank you so much for the service provided by Orange Badge. We cannot think of anything to help us have a better holiday- but if we could we feel sure you would rise to the challenge.We have already reccommended you to two others. We´ll let you know nearer our intended dates of March 2007 asking you to reserve "Alfie" for us again. Thanks once more - a brilliant service. |
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Orange Badge Reponse:
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Barry Swift |
Home:
Wigan |
Subject:
Scooter Hire |
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Clients Comment:
I have used orange badge many times and always found them very helpful and understanding.on the most recent one (17th feb 06-24 of feb 06)i phoned them because i was concerned about a noise coming from the scooter. They came and picked it up at the hotel and left me another one. They asked me would i like them to drop it off later when it had been fixed (because i am used to that type of scooter i said yes)they phoned me up and told me they had fixed it and they would drop it back off at the hotel later in the afternoon at a time that would suit me. Brilliant. In Las Americas and los Cristianos you will see Orange Badge posters which say "Nice people to deal with" How very true that is.
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Orange Badge Reponse:
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Sharon Horton |
Home:
Tipton West Midlands |
Subject:
Orange Badge Service in Tenerife |
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Clients Comment:
I have used Orange Badge Co. 3 or 4 times now when visiting Tenerife. We have been going there now for about 10 years but always hired a wheelchair from home and took it with me. That was until I discovered the Orange Badge Co. I have always found their service second to none. The staff are really friendly and helpful. What I did find when we went from Playa to Torviscos, was that where the pavement edge lowers for wheelchairs and such, it would be low on one side of the road but when you actually crossed over it wasn't lowered on the other side. At one stage it meant me actually riding in the main road along side parked cars and moving traffic which at busy times can be quite scary. |
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Orange Badge Reponse:
Over the past 18 months there have been roadworks and pedestrianisation improvements in progress around the Torviscas area and eventually it will be pedestrianised. The Los Cristianos end of the beaches are much more wheelchair friendly and the local council here has spent over 750,000 euros making improvements in facilities for the disabled in the last 18 months alone, making it the most popular area for the disabled. |
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william johnson |
Home:
leigh lancashire |
Subject:
client |
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Clients Comment:
great advert great service |
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Orange Badge Reponse:
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John Monahan |
Home:
Stoke Prior |
Subject:
Problems |
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Clients Comment:
During October 05 we hired a sscooter for the second time from you. You must have been good or we would not have done so.
As a Professional Procurement Executive I always gauge my suppliers by how how they correct things when they go wrong, and in the real world if it can go wrong it will!
We had a problem with the battery on the scooter, and having rung Orange Badge with the problem I was impressed with the courtesy provided by the telephone staff (sorry, I can't find your name). A replacement battery was with us and installed within ten (ten) minutes. Well it was actually longer thaan that, but neither the driver or ourselves saw each other the first time round.
Well done to everyone |
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Orange Badge Reponse:
It was Jill who took your call and thanks for your kind comments. Yes things do go wrong from time to time, and we always try to put things right quickly. We look forward to hearing from you next time you're over. |
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andy searle |
Home:
bracknell |
Subject:
hire of equipment |
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Clients Comment:
thank you for the great service you gave me on my holiday ,this is the first time i have needed to hire a wheelchair and the service was great. i will be back next year
and will hire again i found it much better than hireing in england thanks andy. |
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Orange Badge Reponse:
Thanks for your kind comments Andy. Often hire companies in England have no idea of the different conditions over here and we have had many clients who have rented equipment in England to bring over here and then have it break down and they end up paying twice.
We look forward to seeing you soon |
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Steve |
Home:
Blackburn |
Subject:
Los christianos |
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Clients Comment:
We were only here for a week, but it was very enjoyable with most things accessible, If anyone goes I would heartiy recommend a restaurant called Rodeo, there is a buffet of all things vegetable, then they came round with all manner of BBQ`d meats (lamb,beef,chicken,quail & more) and once you`ve stuffed yoiurself they brin a rather large sweets trolley....
The service from Orangebadge was faultless and Jeremy was very helpful when he dropped the scooter off.My thanks to you all....
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Orange Badge Reponse:
Thanks for your comments. We always do our best to help all our clients. We like the Rodeo too as it is wheelchair friendly once you get there. |
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David Peden |
Home:
Leeds |
Subject:
First visit to tenerife |
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Clients Comment:
Freedom at last! What a difference the scooter made. We had a wonderful holiday thanks to Orange Badge. I walked the wife and kids from Los Cristianos to Americas and back without a hitch (have to admit the wife and kids were a bit on the tired side!)
Never before have we had a family holiday abroad where I've felt totally independent. Simple things like being able to pop down the shops on my own made such a difference.
Thanks again Orange Badge.......we will certainly be back
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Orange Badge Reponse:
Thanks for your kind comments and we look forward to seeing you i the future. |
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Janet West |
Home:
Bishop Auckland County Durham |
Subject:
Customer service/ Hotel |
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Clients Comment:
the ability to hire a motorised scooter from a company with good customer service ensures you are able get on and enjoy your holiday hassle free, which is what you get with Orange Badge. Frienly and punctual staff from the drop off to the pick up along with up to date models
Hotel Las Palmeras - excellent rooms and restaurant
Located on beach front -access to flat promenade to ethier Las Americas or Los Cristianos |
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Orange Badge Reponse:
Thanks for your kind comments and hopefully we'll see you next year |
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Clive Timbrell |
Home:
Gloucester |
Subject:
Los Cristianos |
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Clients Comment:
This was the 2nd time my wife and I have used Orange Badge. The 1st time at Golf del Sur in April we had no problems at all and were quite happy to book this time. The problem this time was that the hotel (Hollywood Mirage) is at the top of the hill and although the scooter was changed, it still would not get to the hotel and I had to push the scooter up the last 500m. That said, the quality of service is very good. |
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Orange Badge Reponse:
Sorry to hear of your second problem. If you had let us know we could have changed again. Unfortunately the resort where you stayed is at the top of very steep hill and if the scooter is used all day it sometimes does not have enough left in the batteries to get up it.
We are happy to advise our clients of suitable accommodation and we hope your experience will not stop you using us in the future |
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Bob Duncan |
Home:
7 Carlton Avenue Dartford Kent |
Subject:
Los Christianos and Cote de Adeje |
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Clients Comment:
On all our visits to Tenerife we have used Orange badge company. Their on line service is very good and user friendly, booking in advance saves a lot of time.
Our last holiday (July 05) had a few problems with the accomodation , which meant that our advance booking needed amending. We spent a great deal of time and effort organising change of resort with our holiday company and Orange Badge was only to happy for our arrangements to be altered at a moments notice. In fact we had contacted them six times in a matter of 4 days to inform them of our requirements. There were no hidden costs in changing arrangements and they acted in a very professional manner at all times.
The resort we were transferred to was on the Cote de Adeje which is a short distance away from Player de Americas. The resort was quiet during the day and lively in the evening but not loud or noisy. Towards the beach is an harbour and a small sandy beach, it is well equipped with restuarants (at very reasonable prices), shops, sun lounges and water activities such as para gliding, ski boats, and boat trips. There is a very good activity centre on the sea, a very short distance from the beach. The activity are water shoots for the very young and climbing pyramid, etc. The resort is hilly but if you have a scooter it is not a real problem. The only issue we found with the resort was that it's ramp facilities at the edge of kerbs were sparse. Certain areas, such as promenade and shopping mall were OK but not the pavements. This was resolved by Orange Badge providing us with a portable ramp which was light weight and very easy to use. We were spoiled at Los Cristianos with complete diabled facilities, but we would go to Coste de Adeje again. |
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Orange Badge Reponse:
We always try to help our customers in any way we can.We much appreciate your views on the resort. |
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stevie gray |
Home:
EDINBURGH |
Subject:
FIRST CLASS SERVICE |
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Clients Comment:
I HAVE BEEN HOLIDAYING IN TENERIFE (LOS CRISTIANOS) 3 OR 4 TIMES A YEAR FOR MANY YEARS.IVE FOUND THIS COMPANY CALLED {ORANGE BADGE}.I FIND THE ADDAPTED TRANSPORT VERY RELIABLE AND ALLWAYS ON TIME, THE HIRE OF EQUIPMENT SECOND TO NONE AND NOTHING SEEMS TO BE ANY PROBLEM. THE GOOD THING ABOUT THIS SERVICE IS THAT IT IS OWNED AND RUN BY ENGLISH SO THERE IS NO LANGUAGE BARRIERS.[HAVING TRYED THE REST I NOW ONLY USE THE BEST]. |
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Orange Badge Reponse:
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Bradley Hicks |
Home:
scunthorpe |
Subject:
tenerife holiday |
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Clients Comment:
Extremley impressed with the service off orangebadge allthough i had no problems a representitive was there to drop off and pick up the the products i needed, also the location of the hotel noelia sur (in tenerife) and facillities are outstanding. they have at least two beaches with wheelchair access, they have decking actually down on to the beach, then a big decked out area with sunbeds, and the lifeguards even have little buggys that can take you down to the sea for a cool down. I will be going back to this resort again for certain. |
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Orange Badge Reponse:
Thanks for your kind comments. The Noelia Sur Hotel is certainly one we would reccommend |
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RICHARD WESTWELL |
Home:
WIL MORE CLOSE COLNE LANCS |
Subject:
COMMENTS |
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Clients Comment:
Having used the Orange Badge FOUR times this year already this must prove what a very good team they are. The airport transfer is second to none and although the driver speaks little english he is brilliant and very pleasant.
The trips offered are a must do,again done the Orange Badge way nothing
is too much trouble. As with any thing these days things can go wrong
the one time I had a problem it was sorted within the hour.
What make this service special for me I lost both legs in a accident
and am wheel chair bound without the help of ORANGE BADGE and all the
services they provide on holidays.
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Orange Badge Reponse:
Thanks for your comments. Glad to know we have happy customers |
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Jeremy |
Home:
Los Cristianos Tenerife |
Subject:
Opening of our Guestbook |
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Clients Comment:
We ask you to comment on our services, and if appropriate how we can improve them.If we provided a good service please say so as you, our customers, are our best form of advertising.We are also very interested in your comments regarding local facilities,access to local Restaurants and Bars and their toilet facilities etc. As we are unable to visit every bar and restaurant in the south (much as we'd like to) we rely on you to supply us with as much info as possible so others may share your experiences to enable them also to have as much information as possible before they come to Tenerife. |
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Orange Badge Reponse:
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